Incidents that open, escalate and close themselves.

A blip becomes an incident the moment a monitor trips your rule — not three angry tickets later. PulseTrace debounces flapping, groups related failures, and reopens if it regresses.

Rules can key off downtime, an anomaly episode or an Intelligence change signal, and every incident carries its own timeline — who acknowledged it, when it escalated, what resolved it. Flapping is debounced into a single event, related failures collapse into one incident instead of ten, and a maintenance window mutes the monitors you're working on so planned work never pages the on-call.

• Auto open & resolve from downtime, anomalies or Intelligence signals.
• Acknowledge & assign with a full audit trail on every state change.
• Maintenance windows so planned work never pages the on-call.